Privacy policy

Last updated:

Oct 13, 2025

  1. Scope and Purpose: This Privacy Policy describes how PathwAI, Inc. ("PathwAI," "we," "us," or "our") collects, uses, and shares information through its website (www.pathwai.care), platform, and related services (collectively, the "Services"). It applies to both our commercial customers ("Commercial Users") and individual end users ("End Users") who interact with our platform as part of an intake, onboarding, or care process initiated by a Commercial User. This Privacy Policy does not govern third-party websites or platforms we may link to, and we encourage you to review the privacy practices of those third parties independently.


  2. What Does PathwAI Do? PathwAI provides a platform for building and managing medical intake and conversion flows for telehealth companies and digital health providers. We enable healthcare and wellness organizations to create no-code forms, quizzes, and onboarding experiences, and integrate them into existing tools like EHRs, EMRs, and analytics platforms.


  3. What Information Do We Collect? We collect information in the following ways:

3.1 Pre-Registration: If you request a demo or express interest in our Services, we may collect your name, company, email, phone, and role.

3.2 Registration: When a Commercial User signs up, we collect business information, user credentials, and billing details. This allows us to create and maintain your account.

3.3 Usage Data: We log usage details about how Commercial Users and End Users interact with the Services, including form submissions, feature interactions, IP address, browser type, device, and location data.

3.4 Cookies: We use cookies and similar technologies to understand engagement with our platform and improve the user experience. You can adjust cookie preferences via your browser.

3.5 Customer Support: If you contact our team, we may retain communication records and contact details to address your inquiry and improve support.


  1. How We Use Your Information. We use collected information to:

  • Provide, maintain, and improve our Services

  • Customize your experience

  • Communicate with you about your account, updates, or new features

  • Ensure security, monitor for abuse, and comply with legal obligations

  • Conduct analytics to improve performance and reliability

We do not use personal information to make automated decisions.


  1. Sharing Your Information. We do not sell personal information. We may share data with:

  • Third-party service providers under contract to support our platform (e.g., cloud hosting, analytics, email services)

  • Legal or regulatory authorities if required by law or subpoena

  • In the context of a business transaction, such as a merger or acquisition

  • Other parties with your consent


  1. Data Security: PathwAI maintains administrative, technical, and physical safeguards to protect personal information. We use encryption, access controls, and other industry-standard measures to safeguard data.


  2. Your Rights and Choices. You can:

  • Access, correct, or delete your personal data by contacting us at support@pathwai.care

  • Opt out of marketing communications via the unsubscribe link

  • Request data export or portability (subject to verification)

  1. Data Retention: We retain personal data as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.


  2. International Users and GDPR: If you are located in the European Union or another region with data protection laws, PathwAI processes your information in compliance with the GDPR. We act as a data processor on behalf of our Commercial Users and as a data controller for our direct business operations.


  3. . CCPA Notice: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to access, delete, or opt out of the sale of your personal information. PathwAI does not sell user data.


  4. . Text Message Policy: If you opt in to receive SMS communications, we use your phone number solely for transactional or informational updates. You can opt out at any time by replying STOP. We do not share SMS opt-in data with third parties.


  5. . Children's Privacy: Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.


  6. . Changes to This Policy: We may update this Privacy Policy periodically. If we make material changes, we will notify you by updating the date at the top of this page or through direct communication where appropriate.


  7. . Contact Us: If you have questions or concerns, please contact us at: support@pathwai.care

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