← All customer stories 
Customer story
Nova Aesthetics
Standardized pre-consult qualification and reduced no-shows with automated intake.
Challenge
Nova wanted a consistent way to qualify patients before consults—without overwhelming them with long forms.
Solution
PathwAI enabled a short, high-signal quiz followed by a tailored intake experience, routing patients to the right next step.
Results
- Fewer no-shows due to clearer expectations
- Faster qualification with fewer manual back-and-forth messages
- Higher conversion to paid consults